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I see so many different
types of sheepskin boots in stores today. Are your
sheepskin boots just copies
of another brand?
How
safe is my information on your web site?
What's
the average time from placing an order at Warmbat.com , to receiving
my order?
Will
there be any other costs for my order, taxes, duties etc?
What
size do I put on the order form?
What
if my order doesn't fit right?
I would like to sell Warmbat sheepskin boots and
footwear in my store, how can
I get a catalogue and price list?
Are Warmbat sheepskin boots
waterproof?
How
can I exchange or return my order?
I see so many different
types of sheepskin boots in stores today. Are your
sheepskin boots just copies
of another brand?
A.
Definitely not!. Australian
sheepskin boots have been designed and made in Australia for well
over 100 years. The Australian founders of Warmbat have been
making this style of
boots since 1969. This makes Warmbat boots one of the oldest manufacturers
on the market today. Click
here for more details
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How
safe is my information on your web site?
A. Very safe. We use our online store to receive your payment information.
Every time you send us your credit card number and your billing and
shipping information, we use the industry-standard Secure Sockets Layer
(SSL) technology to prevent the information from being intercepted.
If you still are not comfortable using your credit card online,
you can order by calling us or using our secure fax. Additionally, as a member of the Better Business Bureau, Warmbatô
Australia abides by honest business principles and ethics and promises that your
information is kept safe and secure.
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What's
the average time from placing an order at Warmbat.com, to receiving
my order?
A. In the USA, our estimated shipping time is currently 7
days from placing the order to having it arrive at your
doorstep. We maintain great stocks of our products and receive weekly shipments
in our warehouses, but as demand for some products can sometimes far
exceed supply, we are sometimes temporarily out of stock in some sizes.
If we are out of stock, we will let you know that it is backordered
as soon as we process your order.
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Will
there be any other costs for my order, taxes, duties etc?
A.
For all our USA
customers you will see the exact cost on the order form as you check
out.
Warmbat.com
is not responsible for duties and taxes as there may be some taxes and
duties (Ohio state tax and various taxes for some countries outside
the United States). The customer is responsible for these fees.
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What
size do I put on the order form?
A. Sheepskin
Boots are always made in full sizes. For accuracy
purposes, we ask that as you select your size, if you always wear a 1/2 size, Round
UP to the next size. If you sometimes wear
the smaller, full size Round
DOWN, remember Sheepskin Boots should be snug
at first as they will stretch slightly as they wear-in.
We have an awesome return policy (see
Exchanges
& Returns) so should your Sheepskin Boots not fit quite
right, we will send you a replacement pair as quickly as possible.
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What
if my order doesn't fit right?
A.
We have
an awesome return policy (see Exchanges
& Returns) so should your Sheepskin Boots not fit quite
right, we will send you a replacement pair as quickly as possible.
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I would like to sell Warmbat
sheepskin boots and footwear in my store, how can
I get a catalogue and price list?
A.
Please
click on the link below to find out more about our
wholesale program. One of
our representatives with be in touch as
soon as possible. Click
Here to request information on Original
Warmbatô Products.
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Are Warmbat sheepskin boots
waterproof?
A. All
genuine
"Double Faced" sheepskin boots
are not waterproof but can be treated with a water/stain
repellent to prevent water damage. Once properly treated,
they will hold up in snow
and rain in temperatures up to -30F below (or -34 Celsius).
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How
can I exchange or return my order?
A.
We stand by our
products & offer a total quality guarantee. Our products
on this site will be free from any defects or faulty
workmanship, or you will receive either an Exchange
or Refund.
Should
you need to return your order, within 30 days of receiving it, for any
reason whatsoever, please follow the directions on how to send it back.
Contact
Us
In
the case of an exchange for our customers, once received in our warehouse,
we will replace the item & send back to you, at our cost (1st exchange
only), as soon as possible. All exchanges have the highest priority
and are processed before new orders.
If the
reason for the exchange was due to us sending you something other than
what was on your original order, we will also provide you with a credit
for the cost of the return for standard, insured delivery services.
In
the case of a Return, once received, we will refund
the original purchase price, within 30 days of receipt.
In the event that the customer was originally offered
free shipping, the actual shipping costs will be deducted
from the credit / refund.
Warmbat.com is not responsible for duties and taxes
as there may be some taxes and duties (Ohio state
tax and various taxes for some countries outside the
United States). The customer is responsible for these
fees. Click
Here for more details.
All Exchanges and Refunds must be accompanied by a
receipt. Sorry, we cannot exchange or give refunds on "Worn" Sheepskin Boots
or orders over 30 days old or manufacturers defects over 1 year
old.
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