Privacy Policy

Warmbat.nl is responsible for the processing of personal data as shown in this privacy statement.

1. Contact details

Company name: Fros International BV
Website: www.warmbat.com
T: +31 (0)30-6879295
E: info@warmbatshop.nl
Chamber of Commerce registration number: 33249147
VAT number: NL802046587B01

2. Handling of personal data

Our website processes privacy-sensitive data, also known as personal data. Warmbat.nl considers the careful handling of personal data to be of great importance. Therefore, we process and secure personal data with the utmost care.

In our processing, we comply with the requirements of privacy legislation. This means, among other things, that:


  • We clearly state the purposes for which we process personal data. We do this through this privacy statement;
  • we limit our collection of personal data to only the personal data needed for legitimate purposes;

  • we first ask you for your explicit consent to process your personal data in cases where your consent is required;

  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;

  • We respect your right to access, correct, or delete your personal data upon your request.

In this privacy statement, we explain what personal data we collect and use, and for what purpose. We encourage you to read it carefully.

3. Personal data that we process

Warmbat.nl processes your personal data because you use our services and/or because you provide it to us yourself. Below is an overview of the personal data we process:

If you have placed an order:


  • Name

  • Address

  • PC and Place of residence

  • Phone number
  • Email address

  • Payment details

  • Gender

  • IP address

If you have only subscribed to our newsletter:


  • Email address

  • Name

This data will only be processed based on the purposes and grounds stated in paragraph 5.

4. Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors under the age of 16 unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is older than 16. We therefore encourage parents to be involved in their children's online activities to prevent data about children from being collected without parental consent. If you believe we have collected personal data about a minor without this consent, please contact us at info@warmbat.nl, and we will delete this information.

5. For what purpose and on what basis do we process personal data?

Warmbat.nl processes your personal data for the following purposes:

If you have placed an order:


  • Sending our newsletter via email

  • To be able to call or email you if this is necessary to provide our services

  • To inform you about (changes to) our services and products

  • To offer you the opportunity to create an account

  • Handling complaints via our website

  • Warmbat.nl analyses your behaviour on the website in order to improve the website.

  • Warmbat.nl also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

If you have only subscribed to our newsletter:

  • Sending our newsletter via email

Register My Account and My Home Shop

You must first register for the login/registration section of our website. After registration, we store your chosen username and the personal information you provided, so you don't have to re-enter it each time and so we can contact you regarding the execution of the agreement. You can set, enter, and change this information yourself.

Complaints form, contact form and question form

We offer the option to fill out a complaint form and a contact form on our website. You will be asked to provide your name and email address so we can process and/or respond to your inquiry. The information you provide will be retained for as long as necessary to fully respond to and process your inquiry.

Newsletter

We offer a newsletter to share information with interested parties about e-commerce-related matters, including relevant laws and regulations, and related Warmbat.nl products and/or services. You can subscribe to this newsletter via the website or during the checkout process. Your name and email address will automatically be added to the subscriber list. Every newsletter sent contains a link to unsubscribe.

6. How long do we retain personal data?

Warmbat.nl does not store your personal data for longer than is strictly necessary for the purposes for which your data was collected.

The data will then be erased when it is no longer necessary for the purposes for which your data was collected, unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).

7. Sharing personal data with third parties

Warmbat.nl shares your personal data with carefully selected third parties if this is necessary for the execution of the agreement and/or to comply with any legal obligations. We have data processing agreements in place with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Warmbat.nl remains responsible for these processing operations.

This concerns external service providers, such as accountants, financial service providers, website, application and CRM support, parcel delivery companies.

8. Cookies and similar technologies that we use

Warmbat.nl uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit our website. Warmbat.nl uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. We also place cookies that track your browsing behavior so that we can offer personalized content and advertisements. On your first visit to our website, we informed you about these cookies and asked for your consent to place them. You can opt out of cookies by configuring your internet browser to no longer store them. You can also change your preferences via the following page: https://www.warmbat.nl/cookies/

Third parties

Third parties also place cookies on our website. These include advertisers and/or social media companies. We also use a Facebook pixel to measure the performance of our Facebook ads. The Facebook pixel allows us to, among other things, show targeted Facebook ads to visitors to the Warmbat.nl website and measure results.

On your first visit to our website, we informed you about these cookies and asked for your consent to place them. We cannot guarantee that these third parties will handle your personal data reliably or securely. We recommend that you read the privacy statements of these third parties before using their websites. Learn more at www.facebook.com/about/privacy.

The following page provides an overview of cookies, where you can also adjust your preferences: https://www.warmbat.nl/cookies/. You can delete cookies that have already been placed via your browser settings.

Google Analytics and Google Tag Manager

We use Google Analytics to track how visitors use our website. We have a data processing agreement with Google that outlines how our data is handled. Furthermore, we have not allowed Google to use the Analytics information obtained for other Google services, and we anonymize the IP addresses. This page provides information about Google's data usage .

9. View, change or delete data

You have the right to access, correct, or delete your personal data. You also have the right to withdraw any consent you may have given for the processing of your personal data by Warmbat.nl. You can also submit a request for a data portability for data we use with your consent, or indicate with reasons why you want us to limit the processing of your personal data.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@warmbat.nl.

To verify that the request for access has been made by you, we ask that you identify yourself appropriately. We will respond to your request as quickly as possible, but no later than within four weeks.

Dutch Data Protection Authority

We are happy to assist you if you have any complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against this processing of personal data. You can contact the Dutch Data Protection Authority for this purpose via the following link: autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

10. How do we secure personal data?

Warmbat.nl takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or if there are indications of misuse, please contact us at info@warmbat.nl.

11. Changes to this privacy statement

We reserve the right to make changes to this privacy statement. We recommend that you consult this privacy statement regularly to ensure you are aware of any changes.