Returns

Return?

Step 1 - Check
If you're not satisfied with your purchase, you can return your product(s) within 14 days of delivery. Exchanges are not possible. We'll refund your order, after which you can place a new order. Products must be unused and undamaged and include all original tags. Don't cut off the tags while trying them on!

Step 2 – Packing
Please have your order number ready. Then, complete the returns slip included in your package. To receive a full refund, it's important that you pack the items in their original packaging along with the returns slip, the accompanying order confirmation, and any enclosed (free) accessories, maintenance products, or products with combination discounts. We cannot process your return without the order confirmation.

Return Policy for Free Products:
If you decide to return the main item in your order, we also ask that you return the free product. If the free product is not returned, we reserve the right to deduct the value of the free product from your order refund.

Step 3 – Send
You can send the package using the carrier of your choice. Please ensure the address is clear: EFS, Inzake Warmbat, Boven de Wolfskuil 20, 6049 LZ Herten, Netherlands. Shipping costs are your responsibility .

Step 4 - When will you receive the money back?
You can track the status of your return yourself via the track & trace link for your chosen carrier. It's important to keep this number safe until we receive the package. You won't receive an automatic notification from us after we've received your return or refunded the amount. The refund will be credited to the same account used for the payment within 10 business days of receiving the package. You can find the refund information under Shopify Payments.

Questions?
Contact us via info@warmbatshop.nl